Shippings & Returns

• Please note that all import fees/customs duties are the buyer’s responsibility.
• Our store will not accept any responsibility for customs charges.
• Many countries do not charge import duties on particular items, samples and goods below a certain declared value.
• However, you may have to pay taxes when the goods you ordered from us arrive in your country.
• Obviously you will want this to be as low as possible, but our online store cannot give you advice or information about tax rates and customs fees in your country.
• You should ensure you obtain information about regulations in your own country before ordering.
• We do not add any taxes, hidden costs or sales tax. You pay what you see on the checkout page, that is, the cost of the merchandise and the cost of shipping.
• However – In most countries around the world, taxes must be paid on imported goods. Sometimes, goods below a certain value or in certain categories may be exempt from taxation.
• The rules are different in each country.
• In many countries the rules are often applied differently in different places, and sometimes somewhat haphazardly.

RIGHT OF RETURN / RESOLUTION

(Article 4 of Decree Law No. 24/2014 of 14 February amended by Law No. 47/2014 of 28 July)

The Customer has the right to resolve / terminate the contract within 14 days from the day on which the Customer or a third party on its behalf acquires physical possession of the good, or of the last good in the case of several goods ordered in a single order and delivered separately. You can exercise your right of withdrawal to: https://www.eleganziano.com/ legal person identification no. 219946167 Eleganziano, Calle Alfonso XII 32 Bajo A – 21003 Huelva, ESPAÑA, Telephone: +351961723652 (Call to the national mobile network), Email: geral@eleganziano.com indicating the decision to terminate this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail), to be sent before the deadline referred to in the previous paragraph.

Effects of resolution

If you terminate this contract, we will refund all payments received from you, excluding delivery costs, without undue delay and, in any case, within 14 days from the day on which we are informed of your decision. to terminate this contract.

We will make this refund using the same means of payment that you used in the initial transaction, unless it has been expressly agreed otherwise.

In any case, the Customer does not incur any costs as a result of this refund. We reserve the right to withhold refunds until we have received the returned Products or until you have provided proof of dispatch of the items, whichever is earlier.

Return of items

If you choose to exercise your right of withdrawal, it is the customer’s responsibility to bear the cost of returning the goods.

Responsibility and Warranty

The Customer is only responsible for the depreciation of the articles resulting from handling other than that necessary to verify the nature, characteristics and functioning of the articles.

To exercise your right of withdrawal, issue an unequivocal statement to the https://www.eleganziano.com/ declaring that you intend to terminate the contract

Delivery time
Our delivery time can vary from 3 to 10 working days.